What is user-centred design (UCD) at the Home Office?

UCD is where we think about our users and their needs at every stage of a design process. We aim to create simple, clear and joined-up user experiences that help people achieve their goals.

At the Home Office (HO) we work in agile, multidisciplinary teams to achieve this. You can read more about our design and content roles on the designer role standard page.

We expect our design and content community to:

• advocate for UCD in HO services
• collaboratively create and improve design patterns
• build and support UCD in the HO
• share and develop design knowledge and skills

UCD is an approach, not a team. Designing for our users should be an approach that the whole delivery team takes. Visit the HO careers website to learn more about our UCD careers.